Ticket and SLA reporting for Freshdesk

Go beyond the predefined Freshdesk reports. Analyze your tickets and SLA metrics from any perspective, and share the insights with your team, supervisor, or company management.

Try it free See sample reports

Created and resolved Freshdesk tickets and open tickets by day

From Freshdesk to dashboard in three steps

Connect Freshdesk

Select Freshdesk on the Source Data page and enter your Freshdesk site URL and an API token.

Pick your data

Choose from which date to import tickets, and import custom fields as dimensions, measures, or properties. A daily import keeps the data up to date.

Start analyzing

Begin with the sample reports, or build your own by product, type, priority, source, tag, agent, group, SLA status, or time.

Demo dashboards & template library

Explore the ticket and SLA reports of a sample Freshdesk account in the live demo account, and import the ones you like to your account as templates.

Created vs. resolved tickets

Created and resolved tickets and open tickets by day

Average resolution time by day with its linear trend

The share of compliant and violated first responses by day

Average resolution time of the resolved tickets by day and priority

Resolution time of incidents, problems, and questions by priority

Do you keep up with the incoming tickets? The created, resolved, and open tickets of every day.

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eazyBI Cloud pricing & plans

Creators Admins, data importers, report and dashboard creators

Viewers Only report and dashboard viewers

Try it free

200MB storage (per creator)
Automatic data import at a specified time every day. On-request manual data import available any time.
Import data from supported data sources and applications.
Export your charts as PDF or PNG files and chart data as XLSX or CSV files.
Embed and share your reports using <iframe>.

Starting from 5 creators or 20 viewers

Embed and share your reports to non-eazyBI users using public access tokens.
Receive regular dashboard snapshots as PDF attachments in your email.
Create data access roles to limit user access to report folders, dashboards, or data cubes.